On international orders, local guidelines apply and your order may be subject to country taxes and local duties. These taxes and duties are not included in your purchase price and are the responsibility of the buyer. US orders aren't subject to import taxes and duties!
The taxes and duties will depend on the declared value of your package so if you just order one painting, it's very unlikely that you'll be subject to these taxes. However, if you order more than that, you might be subject to such import taxes.
Please refer to your local postal service for rates or calculate expected duties and taxes here.
For your information, starting from mid-September/early October, we'll offer a shipping option that will include taxes and duties.
You may find cheaper art sets on Amazon and on other websites, that's true.
Here is more truth:
- Unlike most other sellers, we pay royalties on the art we sell, - Unlike most other sellers, we care about our customers, - Unlike most other sellers, we make sure to provide only but high quality products, - Unlike most other sellers, we ship our kits from the United States and, last but not least, - Unlike most other sellers, we pay taxes.
Yes! Our art material has been evaluated by a toxicologist for acute and chronic toxicity and it conforms to ASTM D-4236.
This does not mean that our paint kits are 100% chemicals free. Rather, it means that our kits comply with a number of requirements under the US federal law and that they do not pose any adverse chronic health effects on consumers when used for their intended purpose.
Regular kits:If you're not happy with your order, we're happy to take it back! Please contact us and we'll send you the packing slip along with some explanations on the return procedure.Once we receive your order, we inspect it to make sure each kit still contains everyting. When the inspection is completed, we will issue the refund to your credit card/PayPal account.Custom paint by numbers:Given that custom paint by numbers are made to order, we do not accept return on these products.That being said, if you're not happy with the way your painting turn out, we'll be more than happy to make it again and ship it free of charge. Please contact us and we'll see how we can make things right!